At Wailani Kaua‘i, we provide an elevated level of service that can be measured in the complete satisfaction, confidence, and peace of mind of every property owner—and every vacation-rental client, as well. We craft custom management programs for each home we care for, a combination of our standard service offerings and the individual preferences of each homeowner. Whether you’re interested in renting your home or prefer to keep it exclusively for your personal use, you’ll always have Wailani Kaua‘i’s full-time staff dedicated to meeting and exceeding your needs and expectations.
Customized preventative-maintenance program that meets and exceeds Wailani Kaua‘i’s standards of excellence
Meticulous, systematic walk-throughs and inspection of the home, including, but not limited to: Scheduling, management and inspection of all vendors including—pool service, yard care, alarm services, utilities, A/C service, mechanical systems, pest control, handyman service, audio-visual service etc.
Proactive, time-and-cost-efficient approach to repairs and regular maintenance
Assistance with trash disposal and recycling
Initial and monthly inventory of all residence furnishings and items
Comprehensive concierge services
Customized welcome amenities
Pre and post-arrival inspection of the property
Fully stocked in-home amenities
Customized arrival check-in
24/7 support for guests questions, needs or concerns
Inventory after each guest departure
Prompt, thorough responses to owners’ questions, requests, and concerns
Transportation services, including personal vehicle maintenance and retrieval, car rental, and taxi arrangements
Customized concierge services
Payment of bills (including taxes)
Comprehensive month-end statements
Primary point of contact for, and management of, all vendor contracts
24/7 Emergency response
Oversee renovation and repair work
For rental homes, digital marketing of all rental homes across strategic platforms and channels
For Wailani Kaua‘i, the owners of every property we have the privilege of representing are a valued part of our extended ‘ohana, and we will always treat them like members of our immediate families: with the utmost consideration, respect, integrity, and aloha.